Privacy Policy

CreditVanta.com (“we”, “our”, “us”) is committed to safeguarding the privacy, dignity, and informational autonomy of every user who interacts with this platform. This Privacy Policy sets forth, in clear and comprehensive terms, the manner in which personal data, financial information, browsing behaviour, and user-generated content are collected, stored, processed, and disclosed.

This document is to be read in consonance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the RBI Guidelines, and most importantly, the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023).

By accessing or using this website, you expressly consent to the practices described herein.

1. Definitions

For clarity:

  • “Personal Data” means any data that relates to an identified or identifiable individual, including but not limited to name, email address, contact number, IP address, Aadhaar or PAN details (if ever voluntarily submitted).
  • “Sensitive Personal Data” shall mean passwords, financial information such as bank account, credit card, debit card, CIBIL score or credit history, biometric information, or any information classified as sensitive under Indian law.
  • “Non-Personal Data” includes aggregated information, anonymised statistics, cookies, or metadata that does not directly identify you.
  • “User” or “You” refers to any natural person who accesses this site voluntarily.

2. What We Collect

We collect information under lawful purposes only, including:

  1. Information you provide directly: name, email address, mobile number, comments, feedback, or when subscribing to newsletters.
  2. Financial tools usage: if you use our calculators (like CIBIL Score Savings Calculator), inputs such as credit score are processed only locally and are not stored permanently unless explicitly provided.
  3. Automatic data collection: cookies, device identifiers, IP address, geolocation (approximate), and browsing history on this website.
  4. Third-party interactions: if you click ads or external links, those sites may collect data as per their own privacy policies.
  5. Voluntary submissions: if you contact us, any information you provide is stored solely for responding to your query.

3. Purpose of Collection

We collect and process data strictly for:

  • Providing financial literacy tools and calculators.
  • Improving user experience and site analytics.
  • Complying with legal and regulatory requirements.
  • Sending newsletters, updates, or promotional content (with consent).
  • Preventing fraud, ensuring cybersecurity, and protecting against misuse.

We do not sell your personal data to any third party.

4. Lawful Basis of Processing

In accordance with the DPDP Act, 2023, processing is carried out on the basis of:

  • Consent (clear, informed, and revocable at any time).
  • Legal obligation (when required under Indian law or judicial orders).
  • Legitimate interests (ensuring website security, fraud prevention, service improvement).

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember preferences and settings.
  • Analyse site performance (via Google Analytics or similar).
  • Display personalised ads (via Google AdSense).

You may disable cookies in your browser; however, some features may not function optimally.

6. Data Retention

  • Personal data is retained only for as long as necessary for the purposes outlined herein or as required under law (e.g., taxation, compliance).
  • Sensitive financial data voluntarily entered in calculators is not stored on our servers.

7. Disclosure of Data

We may disclose personal data under lawful conditions:

  • To regulatory authorities such as RBI, SEBI, or law enforcement when legally compelled.
  • To trusted third-party service providers (hosting, analytics, advertising) under strict confidentiality agreements.
  • In case of corporate restructuring, merger, or acquisition, subject to continuity of this Privacy Policy.

We will never trade, rent, or sell your information.

8. Cross-Border Data Transfer

If servers or third-party providers are located outside India, your data may be transferred in accordance with Section 16 of the DPDP Act, 2023 and subject to governmental restrictions on cross-border transfer.

9. Security Practices

We adopt Reasonable Security Practices and Procedures as mandated under the IT Act, including:

  • Encryption (SSL/TLS) for data transmission.
  • Access control and authentication for stored data.
  • Periodic audits of systems and processes.
  • Alignment with ISO/IEC 27001 standards wherever applicable.

No system is entirely foolproof, and we disclaim liability for breaches beyond reasonable control.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years. If inadvertently collected, such data shall be deleted upon request of guardian/parent.

11. Your Rights (as per DPDP Act, 2023)

As a Data Principal, you have the right to:

  • Access: Know what data is collected and why.
  • Correction: Rectify inaccuracies.
  • Erasure: Request deletion of data, unless retention is mandated by law.
  • Portability: Seek a copy of your personal data in a structured format.
  • Grievance redressal: Approach our Data Protection Officer (DPO) directly.
  • Nominate: Appoint a nominee to exercise rights in case of incapacity.

12. Grievance Redressal & DPO

In compliance with Rule 5(9) of IT Rules, 2011 and Section 13 of the DPDP Act, we appoint a Data Protection Officer (DPO):

Name: Data Protection Officer – CreditVanta
Email: [insert official email]
Address: [insert business address in India]

Any complaint shall be acknowledged within 24 hours and disposed of within 15 days.

13. Legal Disclosures

  • This Privacy Policy shall be governed by Indian law.
  • Any dispute shall lie exclusively before courts at [insert jurisdiction, e.g., New Delhi/Mumbai].
  • We reserve the right to amend this policy to reflect evolving legal, technological, or business requirements.

14. Consent

By using CreditVanta.com, you signify your consent to this Privacy Policy. If you do not agree, please discontinue usage.

15. Final Declaration

This Privacy Policy is drafted keeping in view the constitutional ethos of right to privacy (Justice K.S. Puttaswamy vs. Union of India, 2017, Supreme Court of India). We acknowledge that privacy is not charity, but a fundamental right under Article 21 of the Constitution of India.